Business process management (BPM) is a broad term that covers all the strategies and activities employed to streamline a company’s workflow. With time, the concept of an ideal BPM has changed, and there are variations depending on the company’s niche, size and goals. However, in general, the end goal of business process management is to maximize efficiency, boost productivity, reach goals and help the business thrive even in a volatile economic context. In the past, managing business processes was a much more meticulous activity, not to mention more time consuming, than it is today. Now, with the advent of state-of-the-art BPM apps such as https://www.bpmonline.com/bpm-
Benefits of using dedicated business process management software
BPM software, such as bpm’online, has been developed so as to cover the needs of top managers from all fields, trying to solve the most common business process management issues. There are many benefits to be gained from switching from pen-and-paper operations to a BPM program and below are just a few:
Certain company operations, especially routine ones, can take a lot of time if done manually. Why spend several hours a day doing something repetitive, when a BPM tool can do exactly that, faster and automatically? In many enterprises, using dedicated software to automate certain processes has become the norm. Thanks to processes automation, managers can assign staff to the tasks that matter most, using talent strategically instead of asking them to perform redundant activities. Automation is smooth, streamlined, and it is based on intelligent technologies.
- Save time & boost productivity
The current business context requires managers to be one step ahead, keep up with the market, move fast. Time is a keyword when describing efficient business operations, and BPM software can help save time. Because tasks such as customer relationship management are automated, a productivity boost will be seen almost immediately. With less redundant tasks to focus on, both managers and employees have a better picture of the business operations and can take better strategic decisions.
- Eliminate human error
Even the most skilled manager or engineer can make mistakes – after all, this is a human nature. But, with something as sensitive as business processes, the smallest mistake can go down the chain of command and send ripples across all departments. Fortunately, BPM tools eliminate human error, reducing the risk of unpleasant surprises and ensuring that you are always efficient.
- No coding required
When reading about the benefits of these tools, many managers imagine that they are extremely technical and could never be used by someone who is not tech savvy and does not have extensive coding skills. On the contrary, BPM software such as Microsoft Dynamics CRM, Nimble or Agile CRM are easy to use and require no coding skills whatsoever. They can be used immediately after installation and have a short learning curve.
The features of a great BPM software
When deciding on the best BPM tool for your business, you should start by making a list of the processes you would like to automate and then proceed to check it considering what the top rated software on the market offers. Each business is different and requirements vary but, in general, these are the features you should look for:
- Internal process automation tools (i.e. document approval, sharing options for team projects)
- Monitoring and analysis tools
- Process modelling
- Different access control options
- Process execution metrics analysis
- Performance analysis
- Form data reports
- Mobile support
- Intuitive admin features
- Integration with other existing business software
Scalable solutions for each business
Apart from powerful and intuitive features, the ideal BPM solution should also be scalable. Businesses are always changing, and so are their needs. The plan you opt for today should adapt to your development. Whether you choose a cloud-based or on-premise solution, it should be flexible enough so that, if your business needs change in time, you should be able to add or remove features without affecting efficiency and functionality.